Last updated: 3rd September, 2025
1.1 These terms of use, together with the Privacy Policy (collectively, the "Terms of Use") set out the terms on which Traaple Inc. (a Delaware corporation, together with certain specified affiliates and subsidiaries (including Bee and Bloom Digital) : "Traaple", "we", "us, "our") provides services (the "Services") through Traaple's booking platform (the "Platform") as may be made available through our website (www.traaple.com, together with all related domains, white label and affiliate sites, mobile properties and related applications, collectively referred to as the "Website") and over the telephone. When we refer to "you", we mean any person that accesses or uses the Services. Traaple is not a travel or tour agency, nor is it a supplier of tours, activities, or experiences. When you make a booking on our Platform, you are using the Platform to contract with third-party suppliers.
1.2 If you wish to contact Traaple, please visit our Traaple Customer Care page giving information about ways to contact us. You can also write to us at the following address: [email protected].
1.3 These Terms of Use govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, attraction, activity and/or experience (described in these Terms of Use as an "Experience") that is advertised on the Platform and is made available by a third party supplier (each, a "Product").
1.4 By using or accessing Experiences, by booking a Product ("Book", "Booking"), and/or creating an account on the Platform (a "Traaple Account"), you agree to be bound by these Terms of Use without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons named in the Booking.
1.5 We may update or otherwise modify these Terms of Use at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms of Use. We will note the date that updates were last made to the Terms of Use at the top of this page, and the updated Terms of Use will take effect upon posting. It is your responsibility to return to this page periodically to review the most current version of the Terms of Use.
1.6 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current, and complete, and (ii) you are 13 years of age or older in order to use the Website. Traaple does not knowingly collect information on anyone under the age of 18. (iii) Children under 13 years engaged in any of the experiences are accompanied by an adult.
2.2 Your use of the Services is permitted by Traaple only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false, or fraudulent requests or Bookings.
2.3 You further represent and warrant that you (a) are not currently suspended and have not previously been banned by Traaple from using the Services; (b) are not acting on behalf of a competitor of Traaple; (c) will not create more than one Traaple User Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.
2.4 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
2.5 In accessing or using the platform, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Traaple shall make every effort to remove inappropriate content, however, you access and use the platform at your own risk.
3.1 You may need to create a Traaple Account and provide information about yourself in order to use some of the features on the platform and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your Traaple Account password and log-in credentials ("Traaple Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your Traaple Account. You agree to notify us immediately of any unauthorized use of your Traaple Account.
3.2 Your Traaple Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a Traaple Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple Traaple Accounts.
3.3 We may terminate or suspend access to your Traaple Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Traaple Account or ability to use the Services if you misuse the platform. Any such termination or suspension could prevent you from accessing your Traaple Account, the platform, User Content (as defined in Section 6.1), Platform Content (as defined in Section 4.1), and/or any other related information.
3.4 You may terminate your Traaple Account at any time by contacting us to request that we close your Traaple Account, and by discontinuing your use of any and all parts of the Services. If you close your Traaple Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.
3.5 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER TRAAPLE NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR TRAAPLE ACCOUNT AND/OR TRAAPLE ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR TRAAPLE ACCOUNT AND/OR TRAAPLE ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH TRAAPLE AND OTHER USERS.
4.1 The content and information on the Platform (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the "Platform Content"), as well as the infrastructure used to provide such Platform Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Platform Content, or any products or services obtained from or through the Platform. Any other use of the Platform Content, products, and/or services requires the prior written permission of Traaple.
4.2 Additionally, you agree that you will not and will not assist or enable others to:
5.1 When you use the Traaple Platform or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Platform. You may unsubscribe from marketing-related e-mails by emailing [email protected], however, we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.
5.2 As part of our Services, we share information with companies in the Group in order to provide you with information about special offers, products, and services that might interest you. Such information will typically be sent through newsletters and marketing communications and represent efforts to get to know you and your preferences better across our Services and those of other companies in the Group. In turn, this enables customization of the services in line with those preferences.
6.1 You and other users of the Platform may contribute to the Platform in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Platform and/or otherwise to Traaple (collectively, "User Content"). We may use User Content in a number of different ways, including but not limited to displaying it on the Platform, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own platforms, mobile properties, applications, and media platforms.
6.2 By submitting User Content, you grant Traaple and its affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such User Content. You acknowledge that Traaple may choose to provide attribution of your User Content at our discretion. You further grant Traaple the right to pursue at law any person or entity that violates your or Traaple's rights in the User Content by a breach of these Terms of Use. You acknowledge and agree that User Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion, and exploitation of the User Content by Traaple or its licensees, successors, and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Traaple, and its licensees, successors, and assigns, from any claims that you could otherwise assert against Traaple by virtue of any such moral rights.
6.3 Traaple and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Platform. You are not entitled to any compensation for such advertisements. The manner, mode, and extent of such advertising are subject to change without notice to you.
6.4 The Platform may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Platform may post User Content ("Interactive Areas"). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Platform any User Content that comprises or includes:
6.5 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness, or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Traaple.
6.6 Traaple takes no responsibility and assumes no liability for any User Content posted, stored, or uploaded by you or any third party, or for any loss or damage thereto, nor is Traaple liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
6.7 Although Traaple has no obligation to screen, edit, or monitor any User Content, Traaple reserves the right, and has absolute discretion, to screen, remove, translate, or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Traaple has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.
6.8 Any use by you of the Interactive Areas or other portions of the Website in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Website.
7.1 The Platform may contain hyperlinks to websites or platforms operated by parties other than Traaple ("Third Party Sites"). Such hyperlinks are provided for your reference only. Their presence on the platform does not signify any endorsement by Traaple of the material on such Third Party Sites nor any association with their operators.
7.2 We do not control Third Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.
7.3 It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from our platform or Third Party Sites and including Software, as defined in Section 8.2) are free of Viruses.
7.4 In some cases, you may be asked on a Third Party Site if you wish to link your profile on Traaple to a profile on such a Third Party Site. Choosing to do so is optional. If you decide to link your profiles and you later wish to disable such links, you should contact the Third Party Site.
8.1 Software from the Platform is further subject to United States export controls. No software from the Platform may be downloaded or otherwise exported or re-exported (a) into (or to a national or resident of) Cuba, Iraq, Sudan, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods, or (b) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By using the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
8.2 Any software (including, without limitation, all HTML, XML, Java code, and Active X controls) that is made available to download from the Platform("Software") is owned by and is the copyrighted work of Traaple, or Traaple affiliates, or other third parties as identified. Your use of such Software is governed by the terms of the end user license agreement which accompanies, or is included with, the Software ("License Agreement"), if any. You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on the Platform not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using the Website in accordance with these Terms of Use and for no other purpose.
8.3 You acknowledge and agree that all Software contained on the Platform is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
8.4 WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY IN ACCORDANCE WITH THE TERMS OF THE APPLICABLE LICENSE AGREEMENT.
9.1 Excluding Third Party Content, the Platform and all content of the Platform including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, a compilation of other content (such as compilation of third-party content), and other elements and components of the Website are ©2019 Traaple, Inc. All rights reserved. Traaple is not responsible for content on the platforms operated by parties other than Traaple. All other product or service names or slogans displayed on the Website (including those of the Products) are registered and/or common law trademarks of Traaple, Inc. and/or its suppliers or licensors, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Traaple or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons, and scripts, is the service mark, trademark, and/or trade dress of Traaple and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Traaple. All other trademarks, registered trademarks, product names, and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Traaple.
9.2 If you are aware of an infringement of either your brand or our brand, send an email to us at ____________________. We only address messages concerning brand infringement at the email address.
10.1 Traaple provides the Platform through which you can enter into a contract with a third-party supplier of a Product ("Supplier"). Traaple is not a supplier of any Product or Service (apart from the Service of connecting users with Product and Service Providers (“Suppliers”), and your contract for the supply of any Product you Book will be directly betweent you and the applicable Supplier. In respect of each Booking, Traaple acts as a disclosed agent on behalf of the Supplier, meaning that a Product listing represents an invitation to you to make an offer to a Supplier and that we are free to accept or reject such offer on behalf of that Supplier. These Terms of Use govern your use of the Services, which includes your use of the Platform through which you may make such an offer to a Supplier. The Supplier also is obligated to comply with a separate Terms of Use for Suppliers. However, the provision of the Product you Book will be subject to the terms and conditions displayed on the Website in respect of such Product, any information made available to you during the Booking process, and the terms and conditions of the Supplier with whom you have a legal contract for the supply of the Product. If you have a question about a Product that is not answered in the information on the Website and where the answer to your question may influence whether you would like to proceed to Book (including but not limited to whether a Supplier is able to accept accompaniment by a pet or service animal), it is your responsibility to contact Traaple prior to making a Booking and to obtain an answer to your question. Once you have made a Booking, you are subject to the cancellation policy as stated in the Product listing.
10.2 If you make a Booking, you agree to review and be bound by the applicable Supplier's terms and conditions and any other rules or policies related to the Product (the "Supplier Terms"). Notwithstanding the foregoing, to the extent that the Supplier Terms conflict with these Terms of Use in respect of your legal relationship with Traaple, these Terms of Use shall prevail. Your interactions with Suppliers are at your own risk. Traaple will have no liability for the acts, omissions, errors, representations, warranties, breaches, or negligence of any Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Supplier.
10.3 Traaple is not a travel agency and does not provide or own any Experiences. Although Traaple provides the Platform with information about Products and facilitates Bookings, such actions do not in any way constitute Traaple's sponsorship or approval of such Suppliers, or any affiliation between Traaple and any Supplier. Although Traaple Members may rate and review particular Products based on their own experiences, Traaple does not endorse or recommend any Products. You agree that Traaple is not responsible for the accuracy or completeness of information it obtains from Suppliers and/or that is displayed on the platform.
10.4 By making a Booking, you warrant that you are at least 13 years of age, and that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
11.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.
11.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Traaple. See Section 12 for more information about currency conversions.
11.3 Price quotations are subject to change without notice, until a Booking has been made.
11.4 Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
11.5 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically stated as included by the Supplier.
12.1 If Traaple provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and Traaple and its affiliates do not warrant or guarantee accuracy. Traaple shall not be liable to you if prices change due to currency fluctuations.
13.1 When you make a Booking, Traaple will collect your payment information and will process your payment as described in Section 14. In doing so, Traaple acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking unless otherwise specified. The payee may be referenced as Traaple/Bee and Bloom on your statement.
13.2 The value of your Booking is subject to taxes, duties, foreign transactions, currency exchange, or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Traaple recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
14.1 Under these Terms of Use, the payment processing services for the Services provided are provided by ________________________________________.
15.1 Once a Product has been purchased, your Booking cannot be changed by you or canceled with a refund, unless otherwise stated in the terms and conditions applicable to such Product. If you request that any element of your Booking is changed (including but not limited to your pick-up location or time), you acknowledge that it is entirely at the applicable Supplier’s discretion as to whether to accommodate your request. It is your responsibility to be at the meeting place at the time and date communicated on your Booking. In the case of certain Products, exact locations and times will be communicated to you after your Booking is made by the applicable Supplier via Traaple’s messaging platform. It is your responsibility to check such messages after your Booking is made and to be at the meeting place at the time and date that are communicated by the Supplier. If you are not at the meeting point at the required time, the Supplier may offer to accommodate you at an alternative time and date. However, the Supplier shall be under no obligation to do so, and your failure to be at the communicated meeting point at the required time may result in your Booking being classified as a “no show”, meaning that you will not be entitled to any refund or to being rebooked.
15.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59 pm, two days before the start date. Timings are calculated in accordance with the time zone of the Experience. For a cancellation to be effective, it must be made through the self-service options available on the Website or app (e.g. https://www.traaple.com/account/bookings).
15.3 If any Product is designated as 'All Sales Final' or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.
15.4 Notwithstanding Sections 15.2 and 15.3, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a "Change Request") must be made online through the 'Manage My Booking' section of the Website; and (b) if it is possible to implement a Change Request, Traaple shall not charge a fee for doing so, as long as the Change Request is received by us by the deadline specified in the Product listing. Please note that a Supplier may charge a fee to accommodate a Change Request; in such circumstances, you will be required to pay such fee so that Traaple may successfully process your Change Request.
15.5 All Change Requests shall be processed by Traaple subject to the availability and agreement of the applicable Supplier. Traaple does not guarantee the success of any Change Request, and it shall not be successful unless Traaple confirms that a Change Request is accepted. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking. It is your responsibility to cancel a Booking before any deadline to cancel with a refund, even if you are waiting for a Supplier’s response to a Change Request.
15.6 If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.
15.7 No refunds are available once an Experience has commenced, or in respect of any Product's package, accommodation, meals, or any other services that have started to be utilized.
16.1 Occasionally a Supplier may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, Traaple (acting on the Supplier’s behalf), reserves the right to cancel, change, or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.
16.2 We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests, the Supplier's interests, and/or your interests, to withdraw our Services resulting in an override of the Product's cancellation policy and the effective cancellation of a Booking. We may also determine, in our sole discretion, to arrange a refund to your part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.
17.1 When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
17.2 For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Traaple accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such a person may just be passing through en route to their destination.
17.3 As visa and health requirements are subject to change without notice, Traaple recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on vaccinations before you travel internationally and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
17.4 Traaple strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions. Some Experience providers may also have travel insurance and other support. Ensure that it is the appropriate one for your circumstance. Traaple is not liable for incorrect purchases in this regard.
17.5 Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Traaple urges customers to investigate and review travel prohibitions, warnings, announcements, and advisories issued by their departing and destination country governments among others, prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.tsa.gov, www.state.gov, www.dot.gov, www.customs.gov., www.faa.gov, www.cdc.gov, and www.treas.gov/ofac
17.6 TRAAPLE DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY DESTINATION IS ADVISABLE OR WITHOUT RISK, AND TRAAPLE IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
18.1 PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS TRAAPLE'S LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION OR ELSEWHERE IN THESE TERMS OF USE, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OR USING THE SERVICES.
18.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PROVIDED BY Traaple MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING IN RELATION TO RESERVATION AVAILABILITY AND PRICING ERRORS. TRAAPLE, ITS SUBSIDIARIES AND CORPORATE AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, TRAAPLE EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN INCORRECT PRICE.
18.3 TRAAPLE INC. MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND OTHER SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE Traaple GROUP COMPANIES. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE Traaple GROUP COMPANIES DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Traaple HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
18.4 THE SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF ANY OF TRAAPLE. TRAAPLE IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM ANY BOOKING OR USE OF A PRODUCT. TRAAPLE AND IT’S PARTNERS HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
18.5 IN NO EVENT SHALL TRAAPLE, IT’S PARTNERS (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF Traaple HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.6 If any Traaple is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then the Traaple’s liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Traaple in respect of the Booking giving rise to the claim, or (b) one hundred dollars (US $100.00).
18.7 The limitation of liability outlined in Section 18 reflects the allocation of risk between the parties. The limitations specified in this Section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use are to the benefit of the Traaple.
19.1 You agree to defend and indemnify Traaple and it’s partners and all of their respective officers, directors, employees, and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to a. your breach of these Terms of Use or the documents referenced herein; b. your violation of any law, rule, regulation, or guideline; c. your violation, infringement, or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy; d. your use of the Services (including the Website); e. your Booking or use of any Product; or f. your negligence or willful misconduct.
20.1 For Products noted as a "Worry-free Shore Excursions", if you (a) purchase such a Product for redemption while in a particular port-of-call, and (b) are not returned by the applicable Supplier to the ship in time to board, Traaple will (subject to Sections 20.2 and 20.3) arrange the necessary transport to the next port-of-call.
20.2 The policy outlined in Section 20.1 - 20.4 applies only when, through no fault or action of your own, you are not returned to the ship in time to board. The policy is void in instances where the delay is caused by your actions and/or you have deviated from the Experience that you Booked.
20.3 To benefit from this policy, you must supply Traaple with correct arrival and departure ship information and ensure there is enough time (minimum 3 hours) between the Experience end time and the ship departure time. You must contact Traaple directly and as soon as possible to request the next port-of-call transportation arrangements as you cannot book your own travel without voiding this policy.
20.4 Subject to your eligibility, Traaple will facilitate the booking of travel for you to the next port of call (not to exceed US$1,000 per person).
20.5 In addition to the protection offered under Section 20.1 - 20.4, if your ship misses a port-of-call or is delayed beyond the commencement time of your Worry-free Shore Excursion, simply contact Traaple within 14 days. Pending verification of the ship's actual itinerary, we will issue you a refund.
21.1 You will receive a Traaple-branded ticket (or a voucher from the Supplier) (in each case, a "Ticket") for each Product you Book, with such Ticket being issued on behalf of the applicable Supplier. To access and print your Ticket, you will be directed to a secure webpage hosted by Traaple that contains a link to your Ticket. Certain Bookings will result in your being provided with an electronic Ticket as well as or instead of a paper Ticket.
21.2 You must provide the original, authentic Ticket to the applicable Supplier to redeem your Product. Your Booking cannot be honored or redeemed without presenting a valid Ticket. Ensure you read the terms and conditions relating to your Booking to understand what will be required by the Supplier by way of Ticket presentation.
21.3 For security purposes, when redeeming your Ticket you must present a valid photo ID and sign the Ticket.
21.4 In some cases, a Supplier may also require that you present the payment card used to purchase your Product at the time of redemption. This typically applies to attraction and show tickets. You should be advised at check-out whether or not this will be required. If you have questions about such a requirement, contact Traaple's Customer Care team.
22.1 You agree that no joint venture, agency, partnership, or employment relationship exists between you and any of the Traaple and it’s partners as a result of these Terms of Use or use of the Services.
22.2 Traaple's performance of these Terms of Use is subject to existing laws and legal processes, and nothing contained in these Terms of Use limits Traaple's right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by Traaple with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
22.3 If any part of these Terms of Use is determined to be invalid or unenforceable under applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in these Terms of Use shall continue in effect.
22.4 These Terms of Use (and any other terms and conditions referenced herein) constitute the entire agreement between you and Traaple to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Traaple to the Services. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
22.5 Any rights not expressly granted herein are reserved.
23.1 The Services are provided by a U.S. entity and these Terms of Use are governed by the laws of the State of Delaware, USA. You hereby consent to the exclusive jurisdiction and venue of courts in the State of Delaware, USA, and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of the Services. You agree that all claims you may have against Traaple arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in the State of Delaware.
23.2 Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires the application of another law and/or jurisdiction and this cannot be excluded by contract.